Terms & conditions
Who you are ordering from
This ordering service is operated by Zu’s Restaurant Ltd, trading as Zu’s Green Street, company number 12485610, at 83 Green Street, London E7 8JF. For help, call 020 8471 1212 or use our contact form.
Payment and restaurant acceptance
Checkout shows your items, selected options, any discount, delivery fee and total before payment. Payment is processed by SumUp. A successful payment confirms payment and receipt of your order request; restaurant acceptance is confirmed separately.
If we cannot fulfil your order
We may decline or cancel an order for reasonable, lawful reasons, including unavailable items, kitchen capacity, delivery coverage, an incorrect address, suspected payment fraud or threatening behaviour. If we decline a paid order without providing it, we will arrange a full refund through the original payment method. We will contact you about any proposed changes rather than substituting a different item without your agreement.
Changes and cancellations
Please call the restaurant promptly if you need to change or cancel an order. Once preparation has begun, a change or cancellation may not be possible. If food is missing, incorrect or there is another problem, contact us so we can review it and provide an appropriate remedy. These terms do not affect your statutory rights.
Delivery and collection times
ASAP and requested times are estimates, subject to acceptance and current preparation or delivery conditions. The restaurant may update the estimate. Ensure your contact details and delivery address are correct, and be available for delivery or collection.
Food allergies and intolerances
Call us before placing or paying for your order so our team can provide current ingredient and allergen information and discuss suitability. Add the details to your order notes as well. Notes alone do not confirm that a meal is suitable for your allergy. Ask our team again at collection or delivery if you need clarification before eating.
Refund updates
A cancelled order and a completed refund are different events. A refund confirmation is issued after the refund is confirmed by the payment provider. The time for funds to appear depends on your card provider or bank.
Offers and accounts
Each offer has its own eligibility, date, minimum spend and combination rules shown when available. Use accurate details for your customer account and keep your password private. You can also order as a guest.